Brief intake
We receive cargo type, route, dimensions, timeline, and handling requirements from the form or initial contact. The more specific the submission, the faster we can move to a proper scope review.
Route and scope check
We review route viability, cargo handling interface, and timing against available resources. If clarification is needed, we ask one specific question — not a general request for more information.
Direct response
We respond based on the actual job — vessel type, cargo dimensions, route, berth or anchorage, and operating window. If scope changes mid-project, send an updated brief and we review from the revised detail.